Welcome
to the Zone 5 Imaging Freeware
Screen Savers FAQ
Version 1 10/10/98
Although we state clearly on our home page that due to the freeware nature of these products we do not offer any support, we occasionally get emails requesting assistance. We want you to enjoy our offerings so we have compiled a list of the common questions we get asked with the answers.
Q "I cannot download the screen saver from www.upline.co.uk/Zone5/index.htm an error message says server not available or timed out".
A Our servers have experienced minimum downtime in 1998, about 4 hours (fingers crossed for the future) but that does not mean that it is always easy to connect to. Many things can go wrong with the internet, excessive traffic can cause time outs and disruption to the actual world network can mean servers are inaccessible for periods of time. If this happens try connecting at another time.
Q " I downloaded a screen saver which has 2 files with the following extensions .apj and .scr and I can't get it to run correctly or I cannot see it in the Settings/Screen saver drop down box".
A Make sure that you unzip both files to the Windows directory the screen saver requires that both files are placed there. It needs both files to run.
Q "I cannot see all of the screen saver it is to big for my screen".
A Our screen savers are created for 800x600 configurations and will not look correct on 640x480 screens. If you have a larger resolution screen like 1024x768 or 1280x1024 they will still run but will be smaller and centered with a black border, the animation's will also spill onto this border but they still run normally.
Q "The screen saver colours are all wrong".
A Our screen savers are designed to be run in true colour mode 24bit.
Q "The animation's run slowly and are a bit jerky or the animation's are to quick"
A Not so easy this one. We design and test our screen savers on several PC's and operating systems before releasing them.
a. 486 25Mhz running Win 3.11 and Win 95 with 8Mb of RAM and cheap graphics card.
b. Pentium 100Mhz running Win 95 and Win 98 32 Mb RAM and stealth graphics card.
c. Pentium 2 Running Win 95 and Win 98 128Mb of RAM and Stealth graphics card.
It is very difficult to get a saver to run on all of these platforms the same so we try to aim for the middle of the road PC (b).
Q "I get funny error messages when the screen saver runs"
A Make sure that your Windows configuration is set up correctly. You should not experience any system problems with these products if you follow the setup instructions.
Q "I have followed this FAQ and I still cannot get the saver to run"
A
Our screen savers run on Windows machines only not on Mac, OS2 or Unix. We have
had some very odd emails in the past that we have not been able to fully answer
but they do appear to be problems associated with OS setups.
Please make sure that if you are using any of the Windows products that you
have run the appropriate service pack updates and that you have valid upto date
virus checking software installed. Our savers are checked for virus's but we
have heard of instances of our savers being passed around on floppy disks which
have had virus's on them
....SO WATCH OUT FOR THIS.
If you are getting despondent either try the saver out on another PC or download a different one and try that.
Q "When do you have new screen savers on-line?"
A About every 3 months we have a couple of new ones available, It's the ideas not the technology that's the problem and our day jobs :( You can join the mailing list here to automatically get updated when new ones come on-line.
We hope that answers any questions that you have
Hope to See you back at Zone 5 soon and don't forget let us have your feed back
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