Appendix 1: Error Handling

If you experience any error then please send an error description, including your BkpDemon.ini and the logfiles (in the logs-directory).

Send error report to 'The Backup Demon/2 Tech Support'.


Error-
No.
Appearance of the error:
Description and possible workaround:
1. "Line nn of Init in BkpDemon.VRM:
+++ rc  =
SockLoadFuncs( xxx )
This happens in some rare cases. Users who get this error report that after starting the program a second time the error doesn't appear. We are working on it to solve the problem.
2. The graphic buttons are too large, they cover other parts of the main window:
This may be the case if you use the SciTech SNAP program and have defined small fonts in your config.sys (e.g. SET SDDFONTSIZE=SMALL and SDDFONTSIZEDPI=96). For a workaround: go into the Settings of Backup Demon/2, mark the 'use small button-icons'-checkbox and save. Note:To enlarge the buttons again: this will take effect only after re-starting the program.


Appearently, but not real errors:

Program freezes, seems to hang (no reaction to keyboard- or mouse-actions):
In most cases this means that the program waits for response of the tcp/ip connection. Depending on your network-environment it may be regarded as normal that it takes some seconds or more until the connection is established.

If the 'hangup'-state is not a normal response time then you should check for errors in the Server Definition: perhaps you wanted to define a local storage device for the Backup Server, but did specify a (remote) network address. Remember: To specify a local media you must enter 'x:\' in the field 'Remote Path (where 'x:' is the drive letter for that storage device).

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