Adaptec 7800 Family Manager Set v3.03
README for IBM OS/2
The following information is available in this README file:
Installing
a New Driver or Updating an Existing Driver for OS/2 2.1X/Warp/Server
First-Time
Installation of OS/2 2.1X/Warp/Server From Floppy Diskette
First-Time
Installation of OS/2 2.1X From CD-ROM
First-Time
Installation of OS/2 Warp 3.x, 4.0 or 4.0 Server From CD-ROM
Universal parameters
General Unit
Parameters
Special Unit
Parameters
The following Adaptec SCSI Host Adapters are supported by the 7800 FMS v3.03. The first list (Fast/Ultra Adapters) is supported by the AIC78xx.MPD driver, while the second list (Ultra2 Adapters) is supported by the AIC78U2.MPD driver.
Fast/Ultra Adapters Description
AHA-2910C |
PCI-to-Fast SCSI (non-bootable) |
AHA-2915C |
PCI-to-Fast SCSI (non-bootable) |
AHA-2920C |
PCI-to-Fast SCSI |
AHA-2930C |
PCI-to-Ultra Single-ended SCSI |
AHA-2940 |
PCI-to-Fast SCSI |
AHA-2940W |
PCI-to-Fast and Wide Single-ended SCSI |
AHA-2940AU |
PCI-to-Ultra Single-ended SCSI |
AHA-2940U |
PCI-to-Ultra Single-ended SCSI |
AHA-2940U Dual |
DualChannel PCI-to-Ultra Wide Internal Single-ended SCSI with 50-pin external connector |
AHA-2940UW |
PCI-to-Ultra Wide Single-ended SCSI |
AHA-2940UW Pro |
PCI-to-Ultra Wide Single-ended SCSI |
AHA-2940UW Dual |
DualChannel PCI-to-Ultra Wide Single-ended SCSI with 68-pin external connector |
AHA-2944W |
PCI-to-Fast and Wide Differential SCSI |
AHA-2944UW |
PCI-to-Ultra Wide Differential SCSI |
AHA-3940 |
MultiChannel PCI-to-Fast SCSI |
AHA-3940W |
MultiChannel PCI-to-Fast and Wide SCSI |
AHA-3940U |
MultiChannel PCI-to-Ultra SCSI |
AHA-3940UW |
MultiChannel PCI-to-Ultra Wide SCSI |
AHA-3940UWD |
MultiChannel PCI-to-Ultra Wide SCSI with dual external VHD connectors |
AHA-3944UWD |
MultiChannel PCI-to-Ultra Wide Differential SCSI with dual external VHD connectors |
AHA-3940AU |
MultiChannel PCI-to-Ultra SCSI |
AHA-3940AUW |
MultiChannel PCI-to-Ultra Wide SCSI |
AHA-3940AUWD |
MultiChannel PCI-to-Ultra Wide SCSI with dual VHD external connectors |
AHA-3944AUWD |
MultiChannel PCI-to-Ultra Wide Differential SCSI with dual external VHD connectors |
AHA-4944W |
Quad Channel PCI-to-Fast and Wide Differential SCSI |
AHA-4944UW |
Quad Channel PCI-to-Ultra Wide Differential SCSI |
|
|
APA-1480 |
CardBus-to-Ultra Single-ended SCSI |
|
|
AIC-7850 |
Single-chip PCI-to-Fast SCSI |
AIC-7855 |
Single-chip PCI-to-Fast SCSI |
AIC-7856 |
Single-chip PCI-to-Fast SCSI |
AIC-7860 |
Single-chip PCI-to-Ultra SCSI |
AIC-7870 |
Single-chip PCI-to-Fast and Wide SCSI |
AIC-7880 |
Single-chip PCI-to-Ultra Wide SCSI |
AIC-7895 |
Single-chip PCI-to-MultiChannel Ultra Wide SCSI |
Ultra2 Adapters
Description
AHA-2940U2 OEM |
PCI-to-Ultra2 Wide LVD/Single-ended SCSI |
AHA-2940U2B |
PCI-to-Ultra2 Wide LVD SCSI |
AHA-2940U2W |
PCI-to-Ultra2 Wide LVD/Single-ended SCSI |
AHA-2950U2B |
64-bit PCI-to-Ultra2 Wide LVD SCSI |
AHA-3950U2B |
64-bit PCI-to-MultiChannel Ultra2 Wide LVD SCSI |
AHA-3950U2D |
64-bit PCI-to-MultiChannel Ultra2 Wide LVD SCSI with dual external VHD connectors |
|
|
AIC-7890 |
Single-chip PCI-to-Ultra2 SCSI |
AIC-7891 |
Single-chip 64-bit PCI-to-Ultra2 SCSI |
AIC-7896 |
Single-chip PCI-to-MultiChannel Ultra2 SCSI |
AIC-7897 |
Single-chip 64-bit PCI-to-MultiChannel Ultra2 SCSI |
This release of the Adaptec 7800 Family Manager Set v3.03 adds the following support from the previous v3.02 release:
· Support for PC99 Windows Hardware Quality Labs Certification
· Updated OS/2 drivers
The AIC78U2.ADD Ultra2SCSI driver only supports OS/2 Warp 3.x, 4.0 and 4.0
Server. The AIC7870.ADD UltraSCSI or earlier driver also supports OS/2 version
2.1x in addition to versions 3.x, 4.0 and 4.0 Server.
Installing a New Driver or Updating an Existing Driver for OS/2 2.1X/Warp/Server
NOTE: When installing a new host adapter, make sure it is inserted in the system before installing the driver.
1. Open the OS/2 System Folder, then open the System Setup folder.
2. If running OS/2 Warp 4.0, open the Install/Remove Folder.
3. Double-click on Device Driver Install.
4. Insert the Adaptec 7800 Family Manager Set v3.03 floppy in the appropriate drive.
5. Change to the directory where the driver is located.
a. For Ultra2SCSI host adapters, the driver will be
located in \OS2\AIC78U2 (for OS/2 Warp or Server only)
b. For UltraSCSI or earlier host adapters, the driver will be located in
\OS2\AIC7870
6a. For Ultra2SCSI host adapters, when you find the driver (AIC78U2.ADD), select INSTALL.
6b. For UltraSCSI or earlier host adapters, when you find the driver (AIC7870.ADD), select INSTALL.
7. After the installation finishes, be sure to check the C:\ directory and delete any previous versions of the AIC78U2.ADD and/or AIC7870.ADD drivers before rebooting the system. If you do not remove those drivers, OS/2 will load them instead of the new drivers that you have just installed.
8. Select EXIT and reboot the computer.
NOTE: You may also install the driver manually:
1. For Ultra2SCSI host adapters: Copy AIC78U2.ADD to C:\OS2\BOOT. Add a line to your CONFIG.SYS that says BASEDEV=AIC78U2.ADD /V.
2. For UltraSCSI or earlier host adapters: Copy AIC7870.ADD to
C:\OS2\BOOT. Add a line to your config.sys that says BASEDEV=AIC7870.ADD
/V.
First-Time Installation of OS/2 2.1X/Warp/Server From Floppy Diskette
NOTE: To install the driver, it is necessary to copy the driver from the Adaptec 7800 Family Manager Set v3.03 diskette for OS/2 on to the OS/2 Diskette 1. However, before you can copy the driver, you must first remove various files from the OS/2 Diskette 1, as explained in step 2 below.
1. Make backup copies of the Installation Diskette and Diskette 1.
2. Delete some of the existing files on the backup copy of the OS/2 Diskette 1 so that approximately 140 KB of disk space is available on the diskette. Use the following information to help you decide which files to delete.
a. If the Adaptec 7800 Family host adapter is the only Adaptec host adapter installed in your system, delete all other Adaptec drivers (aha152x.add, aha154x.add, aha164x.add, aha174x.add, aic7770.add, aic7870.add, and fd16-700.add).
b. If you have an Adaptec host adapter that is not part of the 7800 Family, delete all of the Adaptec drivers not used by that particular host adapter. For example, if you have an Adaptec AHA-1540CP host adapter installed in your computer, delete all Adaptec drivers except for the aha154x.add driver.
c. If you have deleted the suggested Adaptec drivers above, and you still do not have approximately 140 KB of disk space available on the diskette, delete the file: CDINST.EXE (for OS/2 Warp or Server only).
3. If you are installing OS/2 2.1X, use the backup copies of the Installation
Diskette and Diskette 1 to do the following:
a. Copy OS2LDR from the Adaptec 7800 Family Manager Set v3.03 diskette onto the OS/2 Installation Diskette.
b. Copy IBMINT13.I13 from the Adaptec 7800 Family Manager Set v3.03 diskette onto the OS/2 Diskette 1.
NOTE: You do not need these files when installing OS/2 Warp or Server.
4. Add the following lines to the config.sys file on OS/2 Diskette 1:
a. For Ultra2SCSI host adapters:
BASEDEV=AIC78U2.ADD
Set CopyFromFloppy=1
b. For UltraSCSI or earlier host adapters:
BASEDEV=AIC7870.ADD
Set CopyFromFloppy=1
5. Install OS/2 using the backup diskettes and the remainder of the standard OS/2 diskettes.
6. When installation has completed, reboot the system.
First-Time Installation of OS/2 2.1X From CD-ROM
Only the AIC7870.ADD driver is supported under OS/2 2.1X . The Ultra2SCSI AIC78U2.ADD driver is not supported under OS/2 2.1X.
NOTE: To install the AIC7870.ADD driver, it is necessary to copy the driver from the Adaptec 7800 Family Manager Set v3.03 diskette for OS/2 on to the OS/2 Diskette 1. However, before you can copy the driver, you must first remove various files from the OS/2 Diskette 1, as explained in step 2 below.
1. Use diskcopy to make backup copies of all IBM OS/2 and Adaptec supplied diskettes. Use the backup copies as your working diskettes.
2. Delete some of the existing files on the backup copy of the OS/2 Diskette 1 so that approximately 140 KB of disk space is available on the diskette. Use the following information to help you decide which files to delete.
a. If the Adaptec 7800 Family host adapter is the only Adaptec host adapter installed in your system, delete all other Adaptec drivers (aha152x.add, aha154x.add, aha164x.add, aha174x.add, aic7770.add and fd16-700.add).
b. If you have an Adaptec host adapter that is not part of the 7800 Family, delete all of the Adaptec drivers not used by that particular host adapter. For example, if you have an Adaptec AHA-1540CP host adapter installed in your computer, delete all Adaptec drivers except for the aha154x.add driver.
3. Copy the OS2LDR file from the Adaptec 7800 Family Manager Set v3.03 diskette
(i.e., \OS2\AIC7870\OS2LDR) onto the OS/2 installation diskette. This
overwrites the existing OS/2 loader on the diskette.
4. Copy the IBMINT13.I13 driver from the Adaptec 7800 Family Manager Set v3.03 diskette (i.e.,\OS2\AIC7870\IBMINT13.I13) onto the OS/2 Diskette 1. This overwrites any existing version of the driver included on Diskette 1.
5. Copy the AIC7870.ADD driver from the Adaptec 7800 Family Manager Set v3.03 diskette (i.e., \OS2\AIC7870\AIC7870.ADD) onto the OS/2 Diskette 1. This overwrites any existing version of the driver included on Diskette 1.
6. Modify the CONFIG.SYS file on Diskette 1 to include the following line:
BASEDEV=AIC7870.ADD
7. Run the OS/2 installation program; follow the instructions in your OS/2 documentation.
8. At the end of the installation process, follow the on screen instructions to remove the last OS/2 distribution diskette and reboot the computer. If the computer fails to boot up, and locks up while displaying the OS/2 logo screen, you may use one of the following options to get to the command prompt:
a. If you installed OS/2 using the FAT Filesystem, boot up MS-DOS to get to the command prompt.
b. If you installed OS/2 using the HPFS Filesystem, insert the Installation Diskette and boot up the computer from this diskette. When the IBM screen is displayed, remove the Installation diskette and insert Diskette 1 as instructed to do so. After a while, a screen will be displayed asking which installation method you wish to choose. At this point, press the F3 key to get to the command prompt.
Once you get to the command prompt, change to the drive where the OS/2 system files are located (usually Drive C:). You may now use a text editor to again modify the OS/2 CONFIG.SYS file on the hard drive to add the /!PCIHW switch to the BASEDEV=AIC7870.ADD line. OS/2 should then boot normally from the hard disk.
9. After the computer has restarted, OS/2 displays a screen. You have the option to view online information while the OS/2 desktop is building. Allow OS/2 to finish building, and follow the on screen instructions to restart the computer. Again, if the computer fails to boot up, and locks up while displaying the OS/2 logo screen, repeat the process specified in step 8 to correct the problem.
NOTE: The CONFIG.SYS, IBMINT13.I13, and OS2LDR files may be
overwritten by equivalent files from the CD-ROM. If this occurs, follow step 8
above to recover those files.
First-Time Installation of OS/2 Warp 3.x, 4.0 or 4.0 Server From CD-ROM
NOTE: To install the driver, it is necessary to copy the driver from the Adaptec 7800 Family Manager Set v3.03 diskette for OS/2 on to the OS/2 Diskette 1. However, before you can copy the driver, you must first remove various files from the OS/2 Diskette 1, as explained in step 2 below.
1. Type CDINST from CD-ROM drive to create the boot diskettes from OS/2 CD.
2. Delete some of the existing files on the OS/2 Diskette 1 so that approximately 140 KB of disk space is available on the diskette. Use the following information to help you decide which files to delete.
a. If the Adaptec 7800 Family host adapter is the only Adaptec host adapter installed in your system, delete all other Adaptec drivers (aha152x.add, aha154x.add, aha164x.add, aha174x.add, aic7770.add, and fd16-700.add).
NOTE: If you are installing the Ultra2SCSI host adapter, delete the AIC7870.add driver as well.
b. If you have an Adaptec host adapter that is not part of the 7800 Family, delete all of the Adaptec drivers not used by that particular host adapter. For example, if you have an Adaptec AHA-1540CP host adapter installed in your computer, delete all Adaptec drivers except for the aha154x.add driver.
c. If you have deleted the suggested Adaptec drivers above, and you still do not have approximately 140 KB of disk space available on the diskette, delete the file: CDINST.EXE.
***************************************************************
NOTE: The following files MUST NOT BE DELETED from Diskette 1:
CLOCK01.SYS
CLOCK02.SYS
IBM1S506.ADD
IBM1FLPY.ADD
IBM2FLPY.ADD
IBM2ADSK.ADD
IBM2SCSI.ADD
IBMINT13.I13
IBMKBD.SYS
KBDBASE.SYS
OS2LOGO
OS2DASD.DMD
PNP.SYS
RESERVE.SYS
RESOURCE.SYS
SCREEN01.SYS
SCREEN02.SYS
XDFLOPPY.FLT
*.SNP (all
files with the extension of SNP)
****************************************************************
3. Copy the driver from the Adaptec 7800 Family Manager Set diskette for OS/2 onto the OS/2 Diskette 1.
a. For Ultra2SCSI host adapters, the driver
(AIC78U2.ADD) will be located in \OS2\AIC78U2 directory.
b. For UltraSCSI or earlier host adapters, the driver (AIC7870.ADD) will be
located in \OS2\AIC7870 directory.
4. For each driver removed from the OS/2 Diskette 1, remove its corresponding line in the config.sys file (also on OS/2 Diskette 1). For example, if you deleted all Adaptec drivers, as explained in step 2a, above, remove the following lines from config.sys:
rem basedev=aha152x.add
rem basedev=aha154x.add
rem basedev=aha164x.add
rem basedev=aha174x.add
rem basedev=aic7770.add
rem basedev=fd16-700.add
NOTE: If you are installing the Ultra2SCSI host adapter, then remove the basedev=aic7870.add statement as well.
5. In the config.sys file on OS/2 Diskette 1, add the line "set copyfromfloppy=1". This line should be added so that the install process copies the AIC78U2.ADD or AIC7870.ADD driver from the OS/2 Diskette 1, rather than the driver included on the OS/2 CD-ROM.
a. For Ultra2SCSI host adapters, Add "BASEDEV=aic78U2.add"
to the top line of config.sys on OS/2 Diskette 1. This may result in two
"BASEDEV=aic78U2.add" statements in the config.sys file.
b. For UltraSCSI or earlier host adapters, add "BASEDEV=aic7870.add"
to the top line of config.sys on OS/2 Diskette 1. This will result in two
"BASEDEV=aic7870.add" statements in the config.sys file.
6. Run the OS/2 installation program; follow the instructions in your OS/2 documentation, until you reach the System Configuration window.
7. In the System Configuration window, click the SCSI Adapter Support icon.
8. Deselect any highlighted adapters (including the Adaptec 294x, 394x, AIC7870 PCI SCSI), and click OK. The text box for SCSI Adapter Support should say "None".
NOTE: If these adapters are not deselected, the driver included on the CD-ROM will be copied over the driver being installed.
9. Follow the instructions in your OS/2 documentation to complete the installation.
NOTE: After installation is complete, verify that only one "BASEDEV=aic78U2.add" or "BASEDEV=aic7870.add" statement exists in your config.sys file on your hard drive. Remove other instances if more than one is found.
NOTE: There is also another procedure posted on the IBM web site
that does not require the "SET COPYFROMFLOPPY=1" flag in
CONFIG.SYS. This procedure can be found on http://service.software.ibm.com/os2ddpak/html/.
(Go to this URL, select OS/2 Component Updates, then Installation Diskette
Updates, then Adaptec 7870 Hardfile Controller Support)
a. For Ultra2SCSI host
adapters: BASEDEV=AIC78U2.ADD /!PCIHW
b. For UltraSCSI or earlier host adapters: BASEDEV=AIC7870.ADD /!PCIHW
Example: Bus 0, device 0 assigned as adapter 0; Bus 1, device 1 assigned as adapter 1, etc.
a. For Ultra2SCSI host adapters:
BASEDEV=AIC78U2.ADD /!PCIHW
b. For UltraSCSI or earlier host adapters: BASEDEV=AIC7870.ADD /!PCIHW
1. Edit your CONFIG.SYS and add the following parameter
to the BASEDEV=IBM1S506.ADD line as below:
BASEDEV=IBM1S506.ADD /V
2. Save this change.
3. Reboot your system.
4. At initialization, record the far left hand column of number of the Geometry information under the ACT heading. Example: ACT Cyl 1027 Head 63 Sec 128 (head x sec) /2 = bootable partition must be contained within this boundary in MBytes (round down). This is the maximum size of a bootable partition in MBytes. Any bootable partition must also be contained from the beginning of the drive to this number of MBytes. A bootable partition may be smaller than the maximum size but still must be contained within this boundary. In this example the bootable partition must be contained in the first 4032 MBbytes of the disk and cannot exceed a single partition size of 4032 MBytes within this area. No bootable partition may extend beyond the first 4032 MBytes.
Use this information when configuring your bootable partition with FDISK.
OS/2 adapter device drivers (.ADD files) are normally installed automatically and require no further information from the user. However, in certain situations the user may wish to modify the behavior of the driver to meet their specific needs.
NOTE: Please proceed cautiously with the following information.
The standard format for command line switches is :
a. For Ultra2SCSI host adapter:
BASEDEV=AIC78U2.ADD [Universal Parameter][Adapter ID][Unit Parameter]{[SCSI
Target ID]}
b. For UltraSCSI or earlier host adapters: BASEDEV=AIC7870.ADD [Universal
Parameter][Adapter ID][Unit Parameter]{[SCSI Target ID]}
[Universal Parameter] - An option that applies to all
adapters
controlled by the driver.
[Adapter ID] - /A:n, where n is the number (zero relative) of the adapter installed in the system. The adapter ID is determined when the driver is loaded based on the order that adapters are found in the system. (Refer to the Configuration Examples in the "General Unit Parameters" section below for information on how to use this option.)
[Unit Parameter] - Modifies the behavior of the selected host adapter.
[SCSI Target ID] - The targets to which the Unit Parameter will be applied.
This parameter may be a single ID (d) or list of IDs (d,d,d).
/ET -- Allow embedded targets. This parameter indicates that the ADD should assume that all targets have more than one logical unit (LUN) defined.
/!ET -- Do not allow embedded targets (DEFAULT). This parameter indicates
that the ADD should assume that all targets have only one logical
unit (LUN) defined.
/V -- Load driver verbosely. This parameter will display the driver name as well as the version number and Adaptec copyright if the driver loads successfully. Information on all targets found in the system will also be displayed.
/PCIHW -- Enables driver to access PCI configuration hardware registers. This switch is implemented because in some PCI systems, accessing PCI configuration space through PCI BIOS function calls causes problems. This switch is enabled by default.
/!PCIHW -- Disables the PCIHW switch. This parameter will cause the driver
to access the PCI configuration space through PCI BIOS function calls.
/I -- Ignore the specified adapter. This allows another driver to share the adapters that the ADD would normally use.
/DM -- Enable DASD manager support (DEFAULT). This parameter allows OS2DASD.DMD to control the specified target(s) if they are identified as DASD (hard disk) devices.
/!DM -- Disable DASD manager support. This parameter prevents OS2DASD.DMD from controlling the specified target(s).
/SM -- Enable SCSI manager support (DEFAULT). This parameter allows OS2SCSI.DMD to control the specified target(s) if they are identified as NON-DASD SCSI devices. All SCSI hard drives will be controlled by OS2DASD.DMD.
/!SM -- Disable SCSI manager support. This parameter prevents OS2SCSI.DMD from controlling the specified target(s).
/TAG -- Specifies the maximum number of tagged commands for all target devices on the host adapter (1-16). A value of 1 disables tagged queuing. The maximum number allowed is 16. (The default is 8.)
/UR -- Enables reporting of under runs (DEFAULT).
/!UR -- Disables reporting of under runs.
Configuration Examples:
Example 1:
Suppose that you had a removable hard drive as target 3 and you wanted to control the hard drive with an ASPI application and driver. Normally OS2DASD will allocate this device, treat it as a large floppy and prevent you from sending any SCSI commands via ASPI.
The following command line will prevent OS2DASD.DMD from accessing the target and still allow OS2SCSI.DMD and OS2ASPI.DMD to share access to it.
BASEDEV=AIC78U2.ADD /A:0 /!DM:3
Example 2:
Suppose that you had a multi-disk CD-ROM as target 4 on host adapter 0 and two DASD devices as targets 1 and 5 on host adapter 1.
The following command line will prevent OS2SCSI.DMD from accessing the CD-ROM and prevent OS2DASD.DMD from controlling the DASD devices. The driver will also search for multiple LUNs on all host adapters.
BASEDEV=AIC7870.ADD /ET /A:0 /!SM:4 /A:1 /!DM:1,5
/TAG: -- Sets the number (1-16) of tagged commands for all target devices on the host adapter. A value of one disables tagged queuing. Sixteen is the maximum number allowed and 8 is the default value.
/TAG:1 -- Disables tagged queuing for all target devices on a given host adapter. The driver maintains a maximum of 2 non-tagged commands per target internally. The driver treats all target devices as non-tagged devices, and sends only one command at a time per target to the host adapter.
Example:
BASEDEV=AIC78U2.ADD /A:0 /TAG:8 will set the number of tagged commands for all target devices on the first host adapter to 8.
The following files are included in this diskette:
\OS2\README.TXT |
Readme file for OS/2 |
\OS2\README.HTM |
HTML version of README.TXT (this file) |
For Ultra2SCSI host adapters:
\OS2\AIC78U2\AIC78U2.ADD |
The Adaptec Ultra2SCSI driver for the 7800 Family Manager Set |
\OS2\AIC78U2\AIC78U2.DDP |
Install script used by the OS/2 Install utility |
\OS2\AIC78U2\78U2PRES.EXE |
Adapter Presence Check program used by the Install script |
For UltraSCSI or earlier host adapters:
\OS2\AIC7870\AIC7870.ADD |
The UltraSCSI Adaptec driver for the 7800 Family Manager Set |
\OS2\AIC7870\AIC7870.DDP |
Install script used by the OS/2 Install utility |
\OS2\AIC7870\7870PRES.EXE |
Adapter Presence Check program used by the Install script |
\OS2\AIC7870\IBMINT13.I13 |
Used for a first time install of OS/2 2.1x |
\OS2\AIC7870\OS2LDR |
Used for a first time install of OS/2 2.1x |
Technical information, including product literature, answers to commonly asked questions; information on software upgrades, and other topics is available electronically through the following:
· Search the Adaptec World Wide Web at www.adaptec.com
· Connect to the File Transfer Protocol (FTP) server at ftp.adaptec.com/pub/BBS/
· Search the Adaptec Support Knowledgebase (A.S.K.) at http://ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.
·
Access Adaptec’s
Interactive Fax at 303-684-3400, this is available 23 hours a day 7 days a
week. The fax system is out of
service for 1 hour each day.
·
For Internet
support, send technical questions to Adaptec’s Technical Support Specialists
via WebMail at http://www.adaptec.com/support/webmail.html
.
·
For more
information about Adaptec’s electronic support options, call 800-959-7274 or
408-945-2550, 24 hours a day, 7 days a week.
·
To speak with a Technical Support Specialist, call
408-934-7274, Monday–Friday, 6:00 A.M. to
5:00 P.M., Pacific Time.
After hours, on weekends, and on holidays, product support is available